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| Warranty and Registration |
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Congratulations! You have just bought a product that can help keep you safe and bring your family peace of mind.
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Warranty
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Chubb warrants to the original consumer purchaser that each product in the table listed below will be free from defects in materials and workmanship under normal use for a period shown in the table below from the date of purchase.
Chubb agrees to repair or replace (at our discretion) any defective product on presentation of the proof of purchase. The benefits to the consumer given by this warranty are in addition to other rights and remedies of the consumer under the Australian Consumer Law and other applicable laws relating to the product.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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Exclusions
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Subject to non-excludable laws, this warranty does not cover:
* normal wear and tear to the product or parts
* batteries or other consumables included with this product (excluding sealed non replaceable battery models)
* damage to the product caused by accidents, misuse, abuse, lack of reasonable care, tampering or repair by a person not authorised by Chubb
* any product that has not been installed, operated or maintained in accordance with the manual or operating instructions provided with the product
* any damage caused by improper power input or improper cable connection
* any indirect, special or consequential loss or damage of any kind
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To make a claim
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If a defect in the product appears within the time frame stated, you are entitled to submit a warranty claim by returning your product to the address shown below. Please contact Chubb on telephone number: 1800 654 435 (opening hours: Mon - Fri 9:00AM to 5:00PM AEST). When returning the product, please ensure it is properly packaged so that no damage occurs during transit. Any postage and packaging expenses required to return the product to Chubb will be at your cost.
Please provide the original or a copy of the proof of purchase. Also, please make sure you have included an explanation of the problem.
If Chubb elects to repair the product, please note that goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
This warranty is provided by:
Chubb Fire & Security Pty Ltd ACN 000 067 541
149-155 Milton Street, Ashfield NSW 2131 Australia
Telephone: 1800 654 435
Website: www.quell.com.au
Chubb New Zealand Limited
3 Fisher Crescent, Mt Wellington, Auckland, New Zealand
Telephone: 09 270 7288
Website: www.quell.co.nz
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Product Warranty Duration
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Fire Extinguishers: 5 years
Smoke Alarms: 5, 6, and 10 years
Fire Blankets: 6 years
Home & Personal Safety Products: 1 year
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Please complete the section below to register your warranty.
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